Thursday, December 15, 2011

Tips and Tricks: Easier Way to Return and Refund Kindle Books

To my disappointment, there really wasn't much news on the forthcoming Kindle Fire update beyond what we already know: that it'll improve performance across the board, address multi-touch issues, and allow you to manage what shows up in your history and in the carousel. Similarly, no real updates out there on the planned 8.9" Amazon tablet that should be released in the 2nd quarter of 2012 or the Amazon smartphone anticipated for next holiday season.

But there is a very interesting new feature that deserves some attention. It may not be the flashiest topic, but it is one that will be really nice to know about: an easier way to refund Kindle books.

If you've ever had to return a Kindle book, you know that you had basically two less-than-appealing options. You could call up customer service and tell them you want them to take their book back, or you could write an email after looking up the book's page on Amazon and linking and all that. Both took too much time, and now both are unnecessary.

It's now possible to easily return and refund Kindle book purchases from the Amazon website.

First, go to the Kindle Store here.
Second, click on "Manage Your Kindle" to the right on the top bar, sign in if necessary.
Third, you'll see some new options in the "Actions" dropdown menu to the right that include Deliver to my..., Download and Transfer via USB, Delete from Library, Return for Refund, and Loan this Title.

A few things to remember: the 7-day return policy is still in effect, so books purchased more than a week ago will not have this option. Free books will not have this option either, only purchased books. Also, you should know that if you make too many returns in a short period of time and Amazon thinks you are gaming the system by always reading and returning books, they may ban you from the store (this is obviously in extreme cases of return abuse). Still, this will make it so that only a few clicks will return a book rather than making a phone call or writing an email. This will be a very nice option if you happen to pick up a book with poor formatting or general sub-standard quality.

Between this new option, the ability to delete apps, and ways to prevent unintentional purchases, Amazon is steadily improving the customer experience by giving us more choices and more control over what we buy. Logic would suggest that there would also be an identical way to refund app purchases by going to the Amazon Appstore and clicking on "Your Apps and Devices," but at the moment it's not appearing for me. If anyone happens to see the option to refund app purchases from there, please let us know in the comments.

Before we go, I've got to mention that the price of Splashtop Remote Desktop has been discounted to 0.99.

This is by far one of the most-useful apps out there, and we did a feature a few weeks ago on how it allows you to sync your Fire to your PC. At the time, the app was priced $2.99. It has since risen to $4.99, but with this steep discount you can now get it cheaper than ever. This is an excellent way to save space on your Fire and expand its capabilities.

2 comments:

  1. On the Splashtop Remote Desktop - To use this type of application makes me nervous from a security perspective. If my kindle gets lost or stolen, does it open my PC to risk? Or am I just being paranoid? A newsletter on security perspective would be a welcome addition.

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  2. Hi Kelly, thanks very much for your comment. That's a great question and I spent a little bit of time looking into it. Thinking about this from a security standpoint, I think it would be darn near impossible for anyone to take your device if it's stolen and use Splashtop to access your computer. First of all, you need to input the password every time you open it (although there is a setting to bypass that). Then it's possible they would even need to know your google account to find your computer. Assuming your device was lost, it would be very easy for you to uninstall the program from your PC as well. Really, as long as you keep the password, I think there's is pretty close to 0% risk.

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